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Getting started

If you are wondering how WIYM can help you manage feedback, and how it works, this is the best place to start.

  • What is WIYM?

    Wiym is a customer feedback management tool. It helps you gather and manage all customer feedback in one place....

  • Dashboard

    The dashboard is an overview of what's going on in your team: Total number of feedback items, Customer happiness score,  Overall distribution of feedback per sentiment (positive, negative, neutral), O...

  • Feedback landing page

    The feedback landing page displays a preview of all feedback items received by your team in the form of small cards, from the newest submission to the oldest. Each card contains the following elements...

  • Feedback detail

    You can access detailed feedback by clicking on its card, on the landing page. It lists all the information available on the feedback item. The first part contains the information about the user: emai...

  • User settings

    The settings section has editing options for the user's profile: Name & first name, e-mail, Password The image used for your profile is directly picked from the user's gravatar profile....

  • Sentiment score

    In order to simplify the processing of feedback on your side, we ask users to rate their feelings everytime they share feedback.  From these rates, we calculate a sentiment score, which is the percent...